Terms and conditions of purchase/sale of services

1. General Provisions

1.1. These purchase–sale terms and conditions (hereinafter – the Terms) regulate the relationship between the service provider UAB “Printplius LT” (hereinafter – the Provider) and the consumer or legal entity (hereinafter – the User) purchasing services through the PrintPayGo digital platform (the Application).

1.2. The Application allows users to remotely print, copy, and scan documents, manage payments, and use other digital services offered by the Provider.

1.3. By using the Application, the User confirms that they have read these Terms and agree to comply with them. If the User does not agree with the Terms, they may not use the Application and/or purchase the offered services.

1.4. The Provider has the right to amend these Terms, notifying the User in advance through the Application or website. Use of the Application after the effective date of a new version constitutes acceptance of the updated Terms.

2. Nature of Services

2.1. Through the Application, the Provider grants the User access to digital services, including but not limited to the management of printing, copying, and scanning functions.

2.2. Using the Application grants the right to use the service, but does not confer ownership rights to the Application or its content.

2.3. The Application operates on mobile devices (“iOS”, “Android”) and via a web browser. The User is responsible for ensuring that their device meets technical requirements and has a suitable internet connection.

3. Payment Terms

3.1. All payments for the Services provided through the Application shall be made in Euros (EUR) using the payment methods made available by the Provider.

3.2. The User shall pay for the Services by using the virtual wallet integrated into the Application (hereinafter – the Virtual Wallet). The Virtual Wallet is funded with monetary amounts transferred by the User, which are automatically converted in the system into virtual credits (hereinafter – Credits). One (1) Euro corresponds to one hundred (100) Credits.

3.3. The Virtual Wallet may be funded using the payment instruments integrated into the Application and chosen by the User. Credits are used to pay for the Services provided within the Application (including, but not limited to, printing, scanning, copying), based on the rates valid at the time of purchase. When payment is made, the corresponding number of Credits is deducted from the User’s Virtual Wallet.

3.4. The prices of the Services and the applicable rates are displayed in the Application. Upon logging into their account and selecting a specific Service, the User is shown the prices applicable to the chosen Service configuration (including, but not limited to, paper format, number of pages, single- or double-sided printing, color or black-and-white mode). These prices are considered valid at the moment the User confirms the order.

3.5. Credits are not redeemable for cash or any other currency and may not be transferred to third parties.

3.6. Payments shall be deemed completed when the respective amount is credited to the Provider’s account. If additional fees or processing times apply due to platform-specific conditions, such circumstances shall be governed by the relevant platform’s terms of use.

3.7. VAT invoices are issued to the User immediately after the Virtual Wallet is topped up, i.e., at the moment Credits are purchased. The invoice is issued for the purchased Credits. Issued invoices are made available to the User in their Application account.

The User is responsible for indicating during registration that they require a VAT invoice. If such information is not provided, it is deemed that the User does not require an invoice and no invoice will be issued.

3.8. The Provider shall not be liable for errors or disruptions caused by third parties (including banks and payment platforms), but undertakes to cooperate in resolving such issues within a reasonable period of time.

4. Suspension or Termination of Service and Account

4.1. The Provider may temporarily suspend access if the Terms are violated or if there is a security threat.

4.2. The Provider has the right to terminate the User’s access to the Application or their account if it is determined that the User violates these Terms, uses the Application for illegal purposes, or disrupts its operation.

4.3. The Provider may improve or discontinue outdated Application features. 

4.4. The Provider may terminate the provision of services by informing Users at least 30 calendar days in advance. 

5. Updates and Maintenance

5.1. The Provider periodically updates the Application to improve its performance, ensure security, or add new features. 

5.2. The Provider does not guarantee that the Application will operate without interruptions, errors, or on all device versions.

5.3. The Provider has the right to temporarily suspend the Application for maintenance or updates, notifying Users in advance.

5.4. The User is responsible for using the latest version of the Application.

6. Limitation of Liability and Warranties

6.1. The Application is provided “as is”, without additional warranties, except those required by law.

6.2. The Provider is not liable for:

   •  indirect or incidental losses incurred due to the use or malfunction of the Application;

   •  actions of third parties (e.g., platforms, payment providers, or network disruptions);

   •  data loss caused by the User’s actions or device security breaches;

   •  the content of documents uploaded and printed by the User.

6.3. The User is fully responsible for any content they print, scan, or copy using the Application. The User must ensure that such content does not infringe third-party copyrights or other intellectual property rights, data protection laws, state or service secrets, confidential information, and does not promote hate, discrimination, or violate public order or good morals.

6.4. The Provider’s liability, in any case, is limited to the amount the User has actually paid for the Application’s services within the last 12 months.

7. Document Storage Period

7.1. Documents uploaded by the User via the Application are stored in the system for no longer than ten (10) calendar days from the upload date, after which they are automatically and irreversibly deleted. The Provider is not responsible for document loss if the User did not download, print, or save them within this period.

8. Data Protection

8.1. The User’s personal data is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable legal acts.

8.2. The principles, purposes, retention periods, and User rights related to data processing are described in a separate document – the Privacy Policy – available in the Application or on the website.

8.3. The Provider ensures that payment information and data are transmitted via secure communication channels.

9. Applicable Law and Dispute Resolution

9.1. These Terms are governed by the law of the Republic of Lithuania. 

9.2. All disputes arising from or related to these Terms shall first be resolved through negotiations. If an agreement cannot be reached, disputes shall be settled in the courts of the Republic of Lithuania according to the Provider’s registered office location.

9.3. A User acting as a natural person has the right to apply to the State Consumer Rights Protection Authority.

10. Force majeure

10.1. Circumstances beyond reasonable control are recognized as force majeure. During force majeure events, the performance of obligations is suspended.

11. Final Provisions

11.1. If any provision of these Terms is found invalid or unenforceable, the remaining Terms remain in force.

11.2. The Provider is not liable for non-performance of obligations caused by force majeure circumstances.

11.3. All notices related to these Terms shall be submitted via email to the address specified by the Provider or through the Application’s support section.

11.4. The latest version of the Terms is always available in the Application and on the website.

11.5. Support is provided via email: info@printpaygo.lt.