FAQ

PrintPayGo is a smart printing platform that allows you to conveniently print, copy, scan, and pay for services using your e-wallet.

All you need to do is register on the PrintPayGo platform (mobile app or website), upload your documents, and connect to the nearest printer in the system.

You can pay using the PrintPayGo virtual wallet, which you can top up using integrated payment methods.

Yes. Documents are stored in encrypted form and are only accessible when logged into your PrintPayGo account on any printer in the system.

Yes. Once you log in to your account, you can access your tasks on any printer in the PrintPayGo system.

Of course. The system will show you a clear history – how many points or how much money you have spent, what tasks have been completed, and what your balance is.

The platform is free to use; you only pay for printing, copying, or scanning services according to the established rates.

The system is currently available in Lithuania. As the partner network expands, it will be able to operate in other countries in the future.

To connect to the printer using your PrintPayGo account, press the button Sign In.

Then enter your email address and password or scan the QR code using the PrintPayGo app.

After logging in, you will be redirected to the main window, where you will see your account name and surname at the top, as well as the Sign out button.

Log in to the printer with your PrintPayGo account, select Scan, then select Scan to Email.

You can configure the scan job in the list of options on the left side.

If you want to scan to an email address other than the one registered in your account, enter the desired email address.

When you are ready to scan, press the Scan button.

After scanning the job, you will be asked if you want to scan an additional job in the same scanning session. If you need to scan an additional job, prepare the job for scanning and press the Scan button. If you do not need to scan any additional jobs, press the Done button. If you want to cancel the scan, press the Cancel Job button.

After scanning, an additional window will appear with the cost of the service. Select the wallet you want to use to pay for the scan and click the Confirm button.

Once the work has been approved, the scanned work will be sent to your chosen email address.

Log in to the printer with your PrintPayGo account, select Scan, then select Scan to USB.

Insert the USB flash drive into the right side of the printer and wait until the printer beeps to indicate that it has recognized the USB device. The USB flash drive must be formatted in FAT32 format.

You can configure the scan job in the list of options on the left side.

Before scanning, click the Select Folder button on the left side and choose where you want to save the scanned job. When the window appears, click USB and select the location where you want to save the scanned job by clicking the Select Folder button..

When you are ready to scan, click the Scan button.

After scanning the job, you will be asked if you want to scan an additional job in the same scanning session. If you need to scan an additional job, prepare the job for scanning and press the Scan button. If you do not need to scan any additional jobs, press the Done button. If you want to cancel the scan, press the Cancel Job button.

After scanning, an additional window will appear with the cost of the job. Select the wallet you want to use to pay for the scan and press the Confirm button.

After confirming the job, the scanned job will be uploaded to your USB flash drive in a few seconds.

Log in to the printer with your PrintPayGo account and select Copy.

You can configure the copy job in the list of options on the left.

When you are ready to copy, select the number of copies and press the Copy button.

After scanning the job, you will be asked if you want to scan an additional job in the same scanning session. If you need to scan an additional job, prepare the job for scanning and press the Scan button. If you do not need to scan an additional job, press the Done button. If you want to cancel the copy job, press the Cancel Job button.

After scanning, an additional window will appear with the cost of the job. Select the wallet you want to use to pay for the copy and press the Confirm button.

Once the job is confirmed, the scanned job will be printed.

Log in to the printer with your PrintPayGo account, select Print, then select Print from USB.

Insert the USB flash drive into the right side of the printer and wait until the printer beeps to indicate that it has recognized the USB device. The USB flash drive must be formatted in FAT32 format.

You can configure the print job in the list of options on the left side.

Before printing, press the Select file button on the left side and select the job you want to print. When the window appears, press USB and select the file by clicking on the desired file.

When you are ready to print, select the number of copies and click the Print button.

Before printing, an additional window will appear with the cost of the job. Select the wallet you want to use to pay for printing and click the Confirm button.

Once you confirm, your job will start printing.

Log in to the printer with your PrintPayGo account, select Print, then select Print from cloud.

Select the jobs you want to print and press the Print button.

Before printing, an additional window will appear showing the cost of the job. Select the wallet you want to use to pay for printing and press the Confirm button.

Once you confirm the job, your job will start printing.

Install our printer driver, which you can find here. 

Open the document you want to print and click Print.

Select the “PrintPayGo Printer” and click Print.

After a short moment, a login window should appear.

Log in using your email and password, or scan the QR code using our mobile application.

If the upload is successful, the window will close, and you will be able to use our printer and perform cloud printing.