PrintPayGo – Frequently Asked Questions (FAQ)
About PrintPayGo
PrintPayGo is a smart printing platform that allows you to conveniently print, copy, scan, and pay for services using your e-wallet.
PrintPayGo lets you print, scan and copy documents whenever you need, without using your own printer. There is no need to worry about buying equipment, maintenance or replacing cartridges – simply find your nearest PrintPayGo location.
You can find all active printing locations on the printer map in the app or on the website.
PrintPayGo is convenient for anyone who only needs to print documents occasionally.
You can prepare your document for printing or other operations at any time that is convenient for you. However, the ability to print it depends on the opening hours of the specific location where the PrintPayGo self-service printing station is installed. Exact information is available on the printer map in the app or on the website.
The system is currently available in Lithuania. As the partner network expands, it will be able to operate in other countries in the future.
Registration and Account
Yes. To use PrintPayGo, you need to create an account. Registering allows you to securely manage your documents, payments, and print history.
All you need to do is register on the PrintPayGo platform (mobile app or website), upload your documents, and connect to the nearest printer in the system.
Yes. PrintPayGo supports logging in with Google, Facebook, or Apple accounts, so registration takes just a few seconds.
On the PrintPayGo platform login screen, select "Forgot Password" and follow the on-screen instructions.
Payments
You can pay using the PrintPayGo virtual wallet, which you can top up using integrated payment methods.
Of course. The system will show you a clear history – how many points or how much money you have spent, what tasks have been completed, and what your balance is.
The platform is free to use; you only pay for printing, copying, or scanning services according to the established rates.
Yes. You can find your payment documents and transaction history in your account. However, if you need invoices for services, you will be required to provide your taxpayer ID and other details when registering your account.
No. PrintPayGo credits are valid indefinitely as long as you use your account. The procedure for paying with credits is described here.
Printing
To connect to the printer using your PrintPayGo account, press the button Sign In.
Then enter your email address and password or scan the QR code using the PrintPayGo app.
After logging in, you will be redirected to the main window, where you will see your account name and surname at the top, as well as the Sign out button.
PrintPayGo supports the most commonly used Office document formats (.doc, .xlsx, .pptx), as well as PDF, JPG, and PNG.
No, unfortunately, at this time you can only print the documents that you upload to the PrintPayGo system, or that you have on your mobile phone or USB drive.
Yes. If the selected location offers color printing, you’ll be able to choose between color and black-and-white printing in the app. You can find the printer’s features on the PrintPayGo printer map.
Yes. Before confirming the print job, you can choose between single-sided and double-sided printing.
Depending on the location, you can print in A4 and A3 supported formats. Detailed information is provided when you select a printer.
Maksimali įkeliamo spausdinti dokumento apimtis yra iki 100 Mb.
Open the PrintPayGo app on your phone.
Click Start printing.
Select the document you want to print.
Set the print settings: number of copies, specify pages if necessary, etc.
Click the printer icon. The document has been uploaded to the cloud and is ready to print.
Now you can go to the printer, log in to your account (using your email and password or by scanning the QR code with the app).
Select Print, then Print from the Cloud and choose the document you want to print.
Click Print.
Before printing, a pop-up window will appear showing the cost of the job. Select the wallet you want to use to pay for the print job. Click the Confirm button.
Once the work is approved, it will be sent to print.
Log in to the printer with your PrintPayGo account, select Print, then select Print from USB.
Insert the USB flash drive into the right side of the printer and wait until the printer beeps to indicate that it has recognized the USB device. The USB flash drive must be formatted in FAT32 format.
You can configure the print job in the list of options on the left side.
Before printing, press the Select file button on the left side and select the job you want to print. When the window appears, press USB and select the file by clicking on the desired file.
When you are ready to print, select the number of copies and click the Print button.
Before printing, an additional window will appear with the cost of the job. Select the wallet you want to use to pay for printing and click the Confirm button.
Once you confirm, your job will start printing.
Log in to the printer with your PrintPayGo account, select Print, then select Print from cloud.
Select the jobs you want to print and press the Print button.
Before printing, an additional window will appear showing the cost of the job. Select the wallet you want to use to pay for printing and press the Confirm button.
Once you confirm the job, your job will start printing.
Install our printer driver, which you can find here.
Open the document you want to print and click Print.
Select the “PrintPayGo Printer” and click Print.
After a short moment, a login window should appear.
Log in using your email and password, or scan the QR code using our mobile application.
If the upload is successful, the window will close, and you will be able to use our printer and perform cloud printing.
Scanning
By default, documents are saved in PDF format.
You can save the scanned document to a USB drive, via email, or in other locations offered by the system.
Log in to the printer with your PrintPayGo account, select Scan, then select Scan to Email.
You can configure the scan job in the list of options on the left side.
If you want to scan to an email address other than the one registered in your account, enter the desired email address.
When you are ready to scan, press the Scan button.
After scanning the job, you will be asked if you want to scan an additional job in the same scanning session. If you need to scan an additional job, prepare the job for scanning and press the Scan button. If you do not need to scan any additional jobs, press the Done button. If you want to cancel the scan, press the Cancel Job button.
After scanning, an additional window will appear with the cost of the service. Select the wallet you want to use to pay for the scan and click the Confirm button.
Once the work has been approved, the scanned work will be sent to your chosen email address.
Log in to the printer with your PrintPayGo account, select Scan, then select Scan to USB.
Insert the USB flash drive into the right side of the printer and wait until the printer beeps to indicate that it has recognized the USB device. The USB flash drive must be formatted in FAT32 format.
You can configure the scan job in the list of options on the left side.
Before scanning, click the Select Folder button on the left side and choose where you want to save the scanned job. When the window appears, click USB and select the location where you want to save the scanned job by clicking the Select Folder button..
When you are ready to scan, click the Scan button.
After scanning the job, you will be asked if you want to scan an additional job in the same scanning session. If you need to scan an additional job, prepare the job for scanning and press the Scan button. If you do not need to scan any additional jobs, press the Done button. If you want to cancel the scan, press the Cancel Job button.
After scanning, an additional window will appear with the cost of the job. Select the wallet you want to use to pay for the scan and press the Confirm button.
After confirming the job, the scanned job will be uploaded to your USB flash drive in a few seconds.
Yes. If you need to combine several pages, you can merge them into a single PDF file.
Copying
Log in to the printer with your PrintPayGo account and select Copy.
You can configure the copy job in the list of options on the left.
When you are ready to copy, select the number of copies and press the Copy button.
After scanning the job, you will be asked if you want to scan an additional job in the same scanning session. If you need to scan an additional job, prepare the job for scanning and press the Scan button. If you do not need to scan an additional job, press the Done button. If you want to cancel the copy job, press the Cancel Job button.
After scanning, an additional window will appear with the cost of the job. Select the wallet you want to use to pay for the copy and press the Confirm button.
Once the job is confirmed, the scanned job will be printed.
Security and Privacy
Yes. Documents are stored in encrypted form and are only accessible when logged into your PrintPayGo account on any printer in the system.
Only you. Documents are processed automatically and are not accessible to other users.
Documents are stored in the system only for as long as necessary to provide the service; after that, they are automatically deleted.
Yes. Once the printing process is complete, the documents are automatically deleted in accordance with the system's security policy.
Support
Check the notifications displayed in the app. If the problem persists, contact the customer service team.
Log in to your account and contact support. We'll review the transaction and, if necessary, issue a credit.
You can get help by filling out the contact form on the website or by email info@printpaygo.lt.